Business cases

Supporting senior management

Activité et/ou secteur
Retail
Objectif(s)

To rethink the organisation’s values and vision

Boosting customer sales

Activité et/ou secteur
Auditing and financial consulting firm
Objectif(s)
  • To develop a more robust sales culture
  • To overcome resistance to selling other business lines
  • To significantly increase the number of business lines sold to each customer
  • To expand cooperation and develop a tactical approach to each account

Developing a more proactive approach in the banking sector

Activité et/ou secteur
Bank
Objectif(s)
  • To make staff members more assertive and proactive
  • To improve staff members’ self-confidence and ability to discuss new products with customers in-branch
  • To manage objections and concerns arising from difficulties in the banking sector

Resisting downward pressure on prices

Activité et/ou secteur
Commercial law firm
Objectif(s)
  • To focus on the value of the solution
  • To stand out from the competition (through various details)
  • To switch from expertise (“push”) to persuasion (“pull”)
  • To deliver presentations with greater impact

Refresher training for public sector in-house trainers

Activité et/ou secteur
Secteur public
Objectif(s)
  • To turn “expert trainers” into “facilitator trainers"
  • To help in-house trainers:
    • set learning objectives, plan content and select teaching methods for a training programme
    • produce high-quality teaching materials
    • deliver a course effectively
    • assess trainees’ knowledge/skills acquisition.

Time and priority management for retail administrators

Activité et/ou secteur
Retail store
Objectif(s)
  • To deal more effectively with your time and priority management issues
  • To become more efficient in your day-to-day tasks
  • To assess how you currently manage time
  • To examine how your work (personal and/or collective) is organised
  • To identify your priorities at work (differentiating between important and urgent, understanding how efficiency drives performance, and handling interruptions)
  • To manage your time better by clarifying, planning and anticipating activities/objectives (practices, methods)
  • To determine your communication strategy (practices, relationships, availability)
  • To organise your work more effectively by recognising and using the relevant tools (better inbox or calendar management)
  • To implement effective, long-lasting organisational change (transforming habits in the workplace)

Boosting staff engagement

Activité et/ou secteur
Retail
Objectif(s)

Boosting staff engagement

Giving feedback

Activité et/ou secteur
Energy
Objectif(s)

Progress Consulting was called in to coach managers during these observations.

Announcing big annual price rises

Activité et/ou secteur
Accounting firm
Objectif(s)
  • To boost assertiveness and self-confidence
  • To develop a results-oriented mindset
  • To overcome resistance to systematic increases (limiting beliefs)
  • To develop tips and tricks for dealing with customer complaints or to explain price increases (resistance to pressure, threats etc.)

Getting my customers to refer me

Activité et/ou secteur
Private bank
Objectif(s)
  • To actively seek referrals
  • To secure customer referrals
  • To hold a successful first meeting with a referral

Making the move from monopoly to open market conditions

Activité et/ou secteur
Energy sector
Objectif(s)

To provide sales staff with cutting-edge tools to help them become more competitive

Boosting managerial skills

Activité et/ou secteur
Food industry
Objectif(s)
  • To improve the leadership skills of managers, coaches and operators
  • To give them a solid grounding in the basics of management

Delivering customer service training to all staff in record time

Activité et/ou secteur
Retail
Objectif(s)
  • To improve customer service
  • To develop a positive, customer-oriented mindset
  • To stand out from the competition with exemplary customer service