Supporting senior management
Activité et/ou secteur
Retail
Objectif(s)
To rethink the organisation’s values and vision
Boosting customer sales
Activité et/ou secteur
Auditing and financial consulting firm
Objectif(s)
- To develop a more robust sales culture
- To overcome resistance to selling other business lines
- To significantly increase the number of business lines sold to each customer
- To expand cooperation and develop a tactical approach to each account
Developing a more proactive approach in the banking sector
Activité et/ou secteur
Bank
Objectif(s)
- To make staff members more assertive and proactive
- To improve staff members’ self-confidence and ability to discuss new products with customers in-branch
- To manage objections and concerns arising from difficulties in the banking sector
Resisting downward pressure on prices
Activité et/ou secteur
Commercial law firm
Objectif(s)
- To focus on the value of the solution
- To stand out from the competition (through various details)
- To switch from expertise (“push”) to persuasion (“pull”)
- To deliver presentations with greater impact
Refresher training for public sector in-house trainers
Activité et/ou secteur
Secteur public
Objectif(s)
- To turn “expert trainers” into “facilitator trainers"
- To help in-house trainers:
- set learning objectives, plan content and select teaching methods for a training programme
- produce high-quality teaching materials
- deliver a course effectively
- assess trainees’ knowledge/skills acquisition.
Time and priority management for retail administrators
Activité et/ou secteur
Retail store
Objectif(s)
- To deal more effectively with your time and priority management issues
- To become more efficient in your day-to-day tasks
- To assess how you currently manage time
- To examine how your work (personal and/or collective) is organised
- To identify your priorities at work (differentiating between important and urgent, understanding how efficiency drives performance, and handling interruptions)
- To manage your time better by clarifying, planning and anticipating activities/objectives (practices, methods)
- To determine your communication strategy (practices, relationships, availability)
- To organise your work more effectively by recognising and using the relevant tools (better inbox or calendar management)
- To implement effective, long-lasting organisational change (transforming habits in the workplace)
Giving feedback
Activité et/ou secteur
Energy
Objectif(s)
Progress Consulting was called in to coach managers during these observations.
Announcing big annual price rises
Activité et/ou secteur
Accounting firm
Objectif(s)
- To boost assertiveness and self-confidence
- To develop a results-oriented mindset
- To overcome resistance to systematic increases (limiting beliefs)
- To develop tips and tricks for dealing with customer complaints or to explain price increases (resistance to pressure, threats etc.)
Getting my customers to refer me
Activité et/ou secteur
Private bank
Objectif(s)
- To actively seek referrals
- To secure customer referrals
- To hold a successful first meeting with a referral
Making the move from monopoly to open market conditions
Activité et/ou secteur
Energy sector
Objectif(s)
To provide sales staff with cutting-edge tools to help them become more competitive
Boosting managerial skills
Activité et/ou secteur
Food industry
Objectif(s)
- To improve the leadership skills of managers, coaches and operators
- To give them a solid grounding in the basics of management
Delivering customer service training to all staff in record time
Activité et/ou secteur
Retail
Objectif(s)
- To improve customer service
- To develop a positive, customer-oriented mindset
- To stand out from the competition with exemplary customer service