Process Com

The Process Communication model is designed to help you discover and understand your own personality, and the personality of others. 

Using this tool, you can: 

  • become a more effective communicator 
  • avoid or resolve situations where communication has gone off track.


The Process Communication model features six personality types, arguing that everyone possesses all of these personalities, but that one type is dominant over the others.
In order to communicate effectively, you need to identify the other person’s type and activate that type within yourself.

What’s your personality type?

1. The Harmoniser: compassionate, sensitive and warm

  • The Harmoniser intuitively knows how to build relationships with others. He approaches you spontaneously, treating you warmly, listening to you, smiling, staying close and even making physical contact. 
  • He is keen to make you feel at ease. 
  • The Harmoniser will typically say something like: “I’d like to ask you a quick question”, using the conditional tense and showing modesty and humility. 
  • Even when stressed, the Harmoniser will put the other person’s needs first. He can lack assertiveness and tends not to speak out when unhappy with a situation. He also tends to be prone to major blunders. 

2. The Rebel: spontaneous, creative and playful

  • The Rebel’s personality is split into two dimensions: playful and creative, in varying proportions. 
  • He is quick to react and gives as good as he gets. You can check whether the other person is a Rebel by testing him out with a bit of humour.
  • When under pressure, he tends to make a fuss and provoke the other person.
  • You can spot a Rebel in stressful situations because he tends to “check out” since he finds the situation too complex and boring. The Rebel can sometime deflect responsibility onto others, often with a good dose of bad faith. 

3. The Thinker: logical, responsible and organised

  • The Thinker is the type of person who has a little voice in his head that says: “You have to be perfect”. And that includes his appearance.
  • He adopts a logical approach to everything and will even refuse to attend a meeting if the agenda is not set in stone. 
  • You can recognise the Thinker easily because he asks a lot of questions. Especially when under pressure, he can go into too much detail on things, thinking he’s making the situation clearer. 
  • When stressed, the Thinker can even take on tasks that he’s delegated to others because he needs to keep control over every minor detail. 

4. The Persister: dedicated, observant and conscientious

  • The Persister shares many traits with the Thinker, but also has another little voice in his head that whispers: “Are other people worthy of your trust?” 
  • He is obsessed with his own opinions and is quick to give a view on everything. The Persister’s behaviour is guided by his conscientious professionalism and his keen sense of dedication. He never gives up in pursuit of a commitment, principal or ideal. 
  • When under pressure, he tends to focus on where others are going wrong and tries to impose his opinion. If you’re dealing with a stressed Persister, don’t dig your heels in. Instead, try to earn his trust again before you press ahead. 

5. The Imaginer: calm, imaginative and reflective

  • The Imaginer will not approach you spontaneously. For example, he’ll knock before entering, even if the door is open. He doesn’t enjoy mingling with other people and prefers to keep his distance.
  • He can sometimes seem not to be listening when you talk to him. The Imaginer is an extremely reflective person, which makes him an excellent observer of others. 
  • He tends not to show any feelings or emotions and his mood changes little.
  • Stress tends to make him even more introspective. 
  • Imaginers are great users of silence and other people tend to resume the conversation before they do, which makes them excellent negotiators! 

6. The Promoter: adaptable, charming and resourceful

  • The Promoter loves the thrill and risk-taking of a challenge. He dislikes spending hours talking with others around a table. In any discussion, the Promoter is the first person to lose patience. 
  • He also tends to have a very direct communication style and, because he is charming to boot, he can be very persuasive.
  • When stressed, his can-do attitude tends to drive him to take ever more risks, even pushing rules and procedures to their limits and manipulating those around him. 

Source: "Négocier avec la Process Com", Dominique Rondot

The Process Communication model is designed as a simplified version of transactional analysis, and was developed by psychologist Dr. Taibi Kahler. Organisations such as NASA have used the model to put together teams with compatible personality types.

Process Communication is now used as a communication, leadership, stress management and team coaching tool in many organisations. Get in touch to learn more.

More information

  • BASIC TRAINING
  • ADVANCED TRAINING
  • REFRESHER/PRACTICAL TRAINING
  • TEAM COACHING