Audience
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Anyone who wishes to develop their behavioral skills, resources and tools to prevent or deal with aggression in the workplace;
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Anyone confronted with difficult behaviors, situations of discontent and aggression, from the public, from internal or external people;
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Any person confronted with situations of aggression.
Timing
- 1 ou 2 days
How to remain calm in a situation of aggression and intervene in an appropriate manner in order to appease the other person and get out of the aggression ?
Aggression is primarily a process of physiological discharge (emotional aggression and frustration).
The human nervous system is often exposed to a wide variety of stimuli. When an individual’s body is in a state of excessive arousal (excitement), he or she often automatically and unconsciously discharges in response to an emotional “trigger. This “aggressive” discharge occurs via the neural bridge (the connection between two brains/nervous systems via mirror neurons).
The management of aggression therefore begins in the body and therefore by self-regulation. This will be at the heart of this training. Through simple and targeted exercises (neurophysiological exercises, breathing techniques, …), participants learn to regulate the load of their own nervous system. Of course, this cannot be learned in one or two days, but the training provides everything the participants will need to start practicing it themselves in the short term.
When participants are able to self-regulate, to remain calm and approachable (instead of cold and unapproachable) in aggressive situations, they can then more easily prevent or manage aggression from others: they can let their interlocutors (the “aggressors”) discharge consciously and quickly, without prompting them to discharge further.
Based on their psychophysical resilience, participants will then be able to work with a practical toolbox to positively influence the “aggressors” and manage the situation.
Training objectives
01
Analyze and understand the occurrence of aggressive behavior
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Be equipped to decipher aggressive behavior
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Develop appropriate communication and positioning strategies to prevent or de-escalate aggressive situations, depending on the situation
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Detect the signs that could lead to a violent situation (verbal and/or physical) in order to adopt the appropriate communication and behaviour
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Recognize emotions and control reactions under stress
06
Use techniques to decompress quickly
Pedagogical method
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Alternation of theory and practice through numerous individual and group exercises
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Training in direct relation with the daily reality of the participants, based on real-life situations (situations of aggression)
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Use of concrete situations evoked by the participants
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Putting the participants into real-life situations with the help of an actor
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This training provides each participant with a “toolbox” and “daily rituals”.
Pedagogical program
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Adapted to the reality of your organization and to concrete cases
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A unique opportunity to establish constructive communication between management and operational teams
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Work on limiting beliefs related to creativity and the emergence of new ideas
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Develop a solution-oriented attitude and growth mindset
