Training: train the facilitator

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Managing group dynamics to get the most out of business discussions

All the attendees were present to the meeting, the agenda was respected, and yet no decision was made ! Frustrated, you schedule (yet!) another meeting. What went wrong? If this situation sounds familiar, you might be interested in our facilitation skills training to get you back on track. 

A facilitator is a guide that helps people move through a process together and ensure that the voice of group members is heard. This means a facilitator isn't there to give opinions, but to draw out opinions and ideas of the group members. 

This emerging and evolving skill is important for all professionals who are involved in team work. So whether you are a talent developer, a manager, a project manager, you chair meetings or are working with people from different departments …, this skill can be very useful


During this training, you will learn to become a top-class facilitator in order to :

·        Outline a process for building an agenda

·        Generate discussion, improve how a group works together in order to unleash creativity

·        identify and solve problems thanks to collective intelligence

·        take decisions, building consensus and hard-to-reach agreement

·        provide tools to handle conflict when synergies have to be found again


Agenda Day 1 : key success factors for a facilitator


  • Introduction, learning objectives, personal goals
  • The role of social agreements
  • Opening activities (ice breakers) - serving 3 outcomes : identifying the resources in the room, making a connection to the content of the event, beginning to build relationships
  • Differences and similarities between training, facilitating, moderating, mediating..
  • Achieving targeted outcomes
  • Different facilitation process tools : multi-voting, visioning, customized Johari window, decision grids, nominal group technique, affinity diagrams
  • Matching the different tools with specific event outcomes
  • The use of questions during facilitation : to expand or develop ideas, to surface hidden agendas, to evaluate or assess a list of options or ideas and as a meeting management tool
  • Personal action plan

Agenda Day 2 : experience it ! Participants bring a realistic scenario to the training

  • Recording you own strengths and areas of development as a facilitator
  • Design a process for an upcoming facilitation
  • What to pack in a facilitator’s backpack (examples like playing cards, pictures, road signs, post-it notes, coins, …)
  • Managing conflict and tension during facilitation sessions, including facilitators challenges like difficult people, outcomes not being reached, quiet groups, …
  • Bring a facilitation with real life scenario – al participants take part in the facilitation
  • Closing and post-event actions
  • Workshop evaluation possibilities
  • Finalizing the individual action plan

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