During intervision sessions, participants talk openly about difficult situations they encounter in their day-to-day professional life.
The aim is to identify the attitudes and solutions needed to address these issues, as a group.
The process works as follows:
- We establish the working methods and lay out the ground rules.
- Situation analysis: we work with the participants to list problematic situations.
- We categorise the identified situations (similar or complementary) that need analysing and resolving.
- We work with the participants to prioritise the different situations.
- Problem-solving: we identify the solutions that the participants want to implement.
- We determine quick wins, i.e. initial solutions that are easy to implement.
- We work through the benefits of these solutions.
- We identify aspects of the current problematic situations that may pose obstacles to implementation of the solution, then look at ways to work around these obstacles.
- We define solutions to the identified difficult situations, in the established order of priority.
- Conclusion of the interactive process:
- We checked that the participants are comfortable with the problem-solving process and tools for difficult situations. We seek ways to overcome any remaining obstacles.
- We transfer intervision skills so that participants can conduct a similar problem-solving process on their own in future.
- We produce an action plan.
The intervision process is tailored to the target audience’s level and specific needs.