Catalogue

Anticipating and managing conflict

Dissipating tension and working better

Tension is something we encounter on an almost daily basis, whether in the form of power struggles, conflicts of values, or difficulties and misunderstandings with customers or staff members. Yet…

Asserting your leadership

How to become a charismatic boss

To be a good leader, you need to assert your authority in a simple and constructive way, defend your opinions without riding roughshod over the views of others, and be diplomatic at all times.

Becoming a better interpersonal communicator

Communicating effectively in business settings

It’s important to communicate honestly and in a way that reflects the demands of the situation, whether you’re building a team project, negotiating with a client, presenting results in a meeting,…

Becoming a better interpersonal communicator (FR)

Inter-company training, 28 June & 2 July 2018

It’s important to communicate honestly and in a way that reflects the demands of the situation, whether you’re building a team project, negotiating with a client, presenting results in a meeting,…

Becoming a trainer

Leading a session

In this course, you’ll learn about teaching and training methods and understand the reasons why effective communication is critical to knowledge acquisition in others.

Being more assertive

Being more confident in your dealings with others

Do you want to be more self-assured and gain respect in all circumstances? Do you need to deal with difficult situations more effectively?

And do you want to get to know yourself better so…

Business and change

Encouraging staff members to accept change and to become “change managers”

Change is inevitable for any business that wants to maintain its position or become more competitive. Yet change can also lead to conflicts within an organisation. In order to make change a…

Communicating better

Becoming a more effective communicator

It’s important to communicate honestly and in a way that reflects the demands of the situation, whether you’re building a team project, negotiating with a client, presenting results in a meeting,…

Creativity and brainstorming techniques

Boost your creative abilities!

"Creativity is intelligence that plays," according to Einstein. There is not one side those who use their left brain and the others who use their right brain. Each…

Decoding non-verbal communication

The impact of body language

Beyond words, we express ourselves continuously through body language, gestures, posture and facial expressions. This training course will help you understand and control the mechanisms of non-…

Design Thinking

Experience the method of innovative companies!

Each company seeks to innovate and keep its relevance for its customers. The user experience and creative dynamics are no longer just for designers! Design Thinking is a method centered on the…

Developing a positive mindset

Towards a more serene working life

A positive mindset can have an effect on your relationship with yourself and with others, helping to improve team spirit and, in doing so, drive performance. And the good news is that anyone can…

Developing a stress management strategy

Get a better handle on your emotions

In this course, you’ll learn how to avoid and manage stress in your day-to-day life. Understand the mechanisms behind stress and learn to deal calmly with stressful situations. Harness your stress…

Getting the most out of your client portfolio

Tracking and managing your customers and developing loyalty

A solid relationship is essential to building long-term customer loyalty. The best salespeople are able to analyse their client portfolio, identify the level of maturity, work out how to manage…

Giving and receiving feedback

Mastering one of the keys to team motivation

Feedback at work is essential to help you determine where you stand personally and in relation to others and to support your career in the organisation. However, feedback is often seen as…

Harassment at work: a theme that concerns all of us

A harassment awareness program

According to a recent study of workplace harassment, 14% of workers reported being harassed in the previous 12 months.This percentage is significantly higher than the previous years and would…

How to go from convinced to convincing?

Interact with others using a communication adapted to your interlocutors

«We can convince the others by their own reasons, but we only persuade them by theirs, » according to Joseph Joubert.
We often think that it is enough to have a good idea to be able to…

How to lead and motivate a team

Understanding motivational drivers

Keeping your team united and leading it successfully in the long term is a constant challenge. Managers often find themselves having to answer important questions with no support. This course…

Improving prospecting to boost your sales

Objectives, targets and planning

If you want to boost your sales, you have to structure your prospecting activities accordingly. In this course, trainees will gain the core knowledge, structure and tools they need to optimise…

Knowing others to become a better manager

The hidden keys to our behaviour

In this course, you’ll learn how to manage people more efficiently, leading to less stress and more success!