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The customer: A prestigious name in large distribution

The demand:

After several missions with the managers, this company, present in Belgium, France and Luxemburg, asked us to create a program for al the basic collaborators in contact with the clientele. The goal: to enhance the functioning of everybody, towards a very present concurrence and more and more demanding customers.

The intervention:

Seminar of 1 day

Program:

The world changes
The choice criteria of the customer
My zone of influence
The right behaviours: verbal and non-verbal
Manage a difficult situation

The very practical program uses video sequences, workshops and different interactive sessions.
An internally developed chart supports the program.

The obtained results:

Enhancement of the reception of the customer
Decrease of work stress
Increase of motivation
Enhancement of the pleasant social climate
Decrease of number of errors
Impact on the economic performance

Important aspects of the project:

Valuable training for a public not used to behavioural trainings
Trainings that help the participants in their personal live as well (enhancement of their well-being, positive attitude…)
This day is considered a “gift” from the hierarchy

Do you wish to share something based on this case? :
Thierry Poncin (0032 495 105 105) - tp@progressconsulting.be

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